Return & Refund Policy

Thanks for shopping at https://bustani.co.ke.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your M-pesa or Credit Card (or original method of
payment).
You will receive the credit within 7 days, depending on your PSP’s policies.

Delivery

You will be responsible for paying for your own delivery costs for returning your item. Delivery
costs are non-refundable.
If you receive a refund, the cost of return delivery will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.